Privacy Policy

Last updated: July 13, 2026

This privacy policy describes how Midspan AI ("we," "us," or "our") collects, uses, and protects information when you use our platform, products, and services (collectively, the "Services"), or visit our website.

1. Information We Collect

Depending on how you use the Services, we may collect:

• Account information — such as your name, email address, and login credentials when you create an account.
• Content you provide — inputs, files, prompts, and other content you submit while using the Services.
• Usage information — how you interact with the Services, such as features used, actions taken, and timestamps.
• Technical information — device type, browser, operating system, IP address, and similar diagnostic data.
• Communications — messages you send us, such as support requests or emails to hello@midspan.ai.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services.
• Create and manage your account and authenticate access.
• Respond to your requests and provide support.
• Monitor performance, debug issues, and keep the Services secure.
• Comply with legal obligations.

We do not sell your personal information, and we do not use your content for third-party advertising.

3. Data Storage and Security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit and access controls that limit data access to team members who need it to operate the Services. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access, loss, or misuse.

4. Data Sharing

We do not share your personal information with third parties, except:

• With service providers who help us operate the Services (e.g., cloud hosting, analytics, payment processing), under confidentiality obligations.
• When required by law, legal process, or to protect the rights, safety, or property of Midspan AI, our users, or others.
• In connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your personal information.

5. Data Retention

We retain your information only as long as necessary to provide the Services and for the purposes described in this policy, or as required by law. You may request deletion of your account and associated data at any time.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Depending on your jurisdiction, you may have additional rights under applicable data protection laws (such as the GDPR or CCPA), including the right to data portability and the right to object to certain processing. To exercise any of these rights, contact us at the address below.

7. Cookies and Analytics

Our website and Services may use cookies or similar technologies for essential functionality and to understand how the Services are used. You can control cookies through your browser settings.

8. Children's Privacy

The Services are not directed to children under 13 (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be communicated through the Services or by email where appropriate.

10. Contact

If you have any questions about this policy or your data, contact us at hello@midspan.ai.